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20 Apr 2025 — Jan's Rules for Building Extraordinary Companies:

Predict Tech Breaking Points: Scalability & Technical Foresight

Don't chase unbreakable tech. Smart CTOs predict breaking points for efficient scaling & risk mitigation. Expert insights for builders, buyers & sellers.

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The Illusion of Unbreakable Systems: Knowing When, Not If, Your Tech Will Fail

Technologists often boast about the resilience of their systems. Redundancy, backups, scaling facilities — the whole nine yards. The implication? Their platform will never break. This is a dangerous delusion. It’s not a matter of if a system will fail, but when. The real value lies in anticipating those breaking points, not chasing the mirage of an unbreakable platform.

Over-engineering is a common pitfall. Resources get poured into hypothetical scenarios far down the line, while more immediate vulnerabilities are ignored. It’s like building a fortress with walls so thick it can withstand a siege, but forgetting to install a front door. The focus shifts from practical problem-solving to theoretical invincibility.

The truth is, every system has limits. Understanding those limits, and planning accordingly, is far more efficient and effective than attempting to eliminate them altogether. It’s about prioritising resources, addressing the most pressing risks, and building a roadmap for continuous improvement.

This isn’t about accepting failure. It’s about embracing reality. It’s about acknowledging that technology is constantly evolving, that user behaviour is unpredictable, and that unforeseen circumstances will always arise. By anticipating breaking points, businesses can proactively mitigate risks, optimise performance, and maintain a competitive edge.

The Value of Anticipation

Imagine a rapidly growing e-commerce business. Their platform is currently handling 1,000 transactions per day without a hitch. The CTO, confident in the system’s architecture, assures everyone that it can easily handle 10,000 transactions per day. However, a closer look reveals that the database is nearing its storage capacity, and the customer support team is already struggling to keep up with inquiries.

Instead of blindly scaling the infrastructure to handle a hypothetical surge in traffic, a more pragmatic approach would be to focus on optimising the database, automating customer support processes, and identifying the specific bottlenecks that are likely to emerge as the business grows. This targeted approach not only addresses the most immediate risks but also lays the foundation for sustainable scalability.

This is where experience comes into play. Technical expertise alone isn’t enough. It requires a blend of leadership skills, business acumen, and a pragmatic approach to problem-solving. It’s about bridging the gap between technical capabilities and business objectives.

A Unified Vision

For leaders of growing companies, whether VC-backed scale-ups or mature businesses seeking renewed growth, this principle is paramount. Building strong technical and operational foundations requires a clear understanding of the system’s limitations and a proactive approach to addressing potential breaking points. It’s about making informed decisions, prioritising resources, and building a culture of continuous improvement.

Venture Capital firms, Private Equity firms, Family Offices, and Strategic Buyers need to look beyond the surface. Technical, operational, and organisational due diligence should focus on uncovering hidden risks and assessing the company’s ability to anticipate and mitigate potential failures. A company that understands its limitations and has a plan to address them is a far more attractive investment than one that blindly boasts about its invincibility.

Owners of established, profitable businesses contemplating a sale should recognise that a clear understanding of their system’s breaking points can significantly increase the value of their business. It demonstrates to potential buyers that the business is well-managed, strategically focused, and positioned for future success. It also shows that the business has a plan to address potential challenges and maintain its competitive edge.

The illusion of an unbreakable system is a dangerous delusion. The real value lies in anticipating breaking points, not chasing the mirage of invincibility.

These perspectives are not mutually exclusive. Builders should be aware that their ability to anticipate and mitigate potential failures will be scrutinised by potential buyers. Buyers should understand that a company’s understanding of its limitations is essential for realising its full potential. Sellers should appreciate that demonstrating this understanding can significantly enhance the attractiveness of their business.

The Impact of Tomorrow

The rise of automation, AI, and emerging technologies is only going to amplify the importance of technical foresight and scalability. These technologies are creating new opportunities and challenges, and businesses need to be prepared to adapt quickly.

AI can play a key role in predicting breaking points by analysing vast amounts of data and identifying patterns that humans might miss. Automation can streamline processes, reduce costs, and improve efficiency, freeing up resources to focus on more strategic initiatives. Emerging technologies, such as cloud computing and serverless architectures, can provide the scalability and flexibility needed to adapt to changing market conditions.

However, it’s crucial to remember that technology is just a tool. The most important thing is to have a clear understanding of your business goals and to use technology to achieve them. Don’t get caught up in the hype or chase the latest shiny object. Focus on solutions that deliver tangible value and that align with your overall strategy.

Practical Advice

  • Embrace Reality: Acknowledge that every system has breaking points.
  • Prioritise Risks: Focus on the most immediate and likely vulnerabilities.
  • Invest in Monitoring: Implement robust monitoring systems to track performance and identify potential problems.
  • Build a Roadmap: Develop a plan for continuous improvement and scalability.
  • Automate Where Possible: Use automation to streamline processes and reduce the risk of human error.
  • Stay Informed: Keep up with the latest technology trends and best practices.

It’s far more valuable and efficient in terms of resources to have a clear view on when the platform will break next, so that resources can be allocated to optimising for that scenario, instead of overengineering for problems that are much farther out.

Ultimately, mastering technical foresight and scalability is about building a resilient and adaptable organisation that can thrive in a rapidly changing world. It’s about understanding your system’s limitations, anticipating potential failures, and proactively mitigating risks. It’s about building a solid foundation for long-term success.

At Skipa, we’re passionate about building extraordinary companies. We believe that technical foresight and scalability are critical components of that. We’d love to help you develop a strategy that sets you up for success and helps you Build Extraordinary Companies. Reach out today.

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